Built for Morocco's COD Reality

Every feature targets one outcome: the maximum number of orders that reach your customer's door.

10 min
First contact after order
15+
Attempts per order
7 days
Active delivery tracking
Calls + WA
Dual-channel strategy
Core Feature

Order Confirmation System

The moment an order arrives, confirmation starts — within 10 minutes. Our structured 3-day cycle gives every order the maximum chance of being verified before a single product is shipped.

1

Day 1 — First Contact Within 10 Minutes

Our agents reach out within 10 minutes of receiving the order — when the customer still remembers placing it. A minimum of 5 call + WhatsApp attempts: address verified, COD amount confirmed, delivery expectations set.

2

Day 2 — Follow-Up at Different Time Windows

Unresponsive customers are contacted again at different hours: morning, midday, afternoon, evening. Different channel combinations. Same goal: a confirmed order.

3

Day 3 — Final Push

Last-chance attempts across all channels before the order receives its final status. No order is abandoned prematurely. Every lead gets the full cycle.

10 min
First contact
15+
Total attempts / 3 days
Darija · AR · FR
Native languages
5 / day
Min. attempts per order
3 days
Confirmation window
< 3%
Orders closed prematurely
Both channels used on every order:
📞Phone call — direct confirmation and address verification
💬WhatsApp — follow-up messages and order details
Call Strategy

Multi-Attempt Contact Strategy

In Morocco, a single call confirms almost nothing. Customers miss calls, screen unknown numbers, and aren't available at one fixed time. Our agents make up to 5 structured attempts per day — spread across time windows and channels — to reach every reachable customer.

Why 5 attempts per day?
  • 1 attempt misses ~60% of customers who simply can't answer at that moment
  • 3 attempts reaches most available customers — filters obvious abandonment
  • 5 attempts/day provides maximum coverage without becoming intrusive
  • Spread across time slots: morning, midday, afternoon, evening
Automation

WhatsApp Business Automation

Automated WhatsApp messages keep your customers informed at every stage of their order journey. Customers who know what to expect are 5× less likely to refuse at the door — cutting your return rate dramatically.

Triggered automatically at every stage:
3+
Automated messages per order
−5×
Refusal rate with prior alerts
Zero
Manual setup required
Order Confirmed
Your order has been confirmed ✅ and will be shipped shortly. Delivery expected within 2–4 days. Thank you for your trust in us!
Parcel Shipped
Great news! 🚚 Your order is on its way. Tracking ref: #XXXX. Our team will follow up to ensure smooth delivery to your door.
Out for Delivery
Your package arrives today 📦 Please be available to receive it. Have the delivery amount ready. Thank you!
7 days
Active tracking window
Daily
Calls + WhatsApp follow-up
Direct
Driver coordination
1

Shipped

Parcel handed to carrier. Customer notified via WhatsApp. Tracking ID logged in dashboard.

2

In Transit

Daily status checks. Agents call customers to confirm availability and expected delivery window.

3

Out for Delivery

Real-time coordination: customer and driver aligned on timing. Missed deliveries minimized.

4

Issue Resolution

Failed attempt? We immediately reschedule, re-contact the customer, and push for re-delivery. No order abandoned.

Delivery

Active 7-Day Delivery Tracking

After confirmation, we don't step back. Every order is actively tracked for 7 days. We coordinate between the customer, the delivery driver, and the courier company — resolving issues before they become returns.

Dashboard

Performance Analytics Dashboard

Your CRM dashboard shows every metric that drives your COD business — updated in real time. Stop guessing. Start making decisions based on what's actually happening with your orders.

Real-time
All data updated live
6+
Key performance metrics
Full
Order history access
Confirmation rate — by product, period, and city
Delivery success rate vs. failed and returned orders
City-level delivery performance and top zones
Monthly trend charts: confirmed vs. unconfirmed
Total orders, confirmed, delivered, in progress, returned
Prepaid balance, top-up history, per-order billing
Auto
Risk-scored on every order
Shared
Cross-seller database
−25%
Avg. fake order reduction
Protection

Blacklist & Contact Scoring

Not every customer who places an order intends to receive it. Our blacklist system scores every contact using historical data — detecting serial fake buyers, repeat refusers, and invalid numbers before you ship a single product.

  • Every confirmed fake or refused order is logged to a shared database
  • Phone numbers flagged for refusals, non-delivery, or fraud are scored
  • High-risk contacts are highlighted before confirmation — agents get context
  • You can block specific contacts or entire risk segments from receiving shipments

From order placed to cash collected

See exactly how every order moves through our system — from your store, through confirmation, to your customer's door.

1

Order Received

Customer places order on your store. API syncs it to MyLeadDone CRM instantly.

2

Confirmation Starts

Agent contacts customer within 10 min. 3-day cycle, 5+ attempts/day.

3

Order Confirmed

Address verified. Customer expectations set. Parcel handed to delivery partner.

4

Active Tracking

7-day window. WhatsApp alerts. Driver coordination at every step.

5

Delivered & Billed

Successful delivery confirmed. 10 MAD deducted from your prepaid balance.

Live in under 10 minutes

No developers needed. No long contracts. Start confirming orders today.

1

Create Your Account

Sign up free. No credit card. 10 free orders included — full confirmation + tracking, no cost.

2

Connect Your Store

Link your e-commerce platform with one click. Orders sync automatically via API — zero code required.

3

Submit Your Product Sheet

Tell us about your products. We build custom confirmation scripts so agents answer every question your customers ask.

4

We Start Confirming

New orders receive a first contact within 10 minutes. Watch confirmation rates climb on your live dashboard.

5

Pay Per Delivery

10 MAD per successfully delivered order, deducted from your prepaid balance. Top up by bank transfer anytime.

Ready to see it in action?

Start with 10 free orders. No commitment, no setup fees. Get your first confirmations running today.

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