We confirm every order by phone, send automated WhatsApp notifications, and track each delivery in real time — so you boost your delivery rate and lose fewer parcels.
Join 300+ COD sellers already growing with us
Every day without a system you're bleeding money to fake orders, missed calls, and failed deliveries.
Fake & abandoned orders drain your ad spend.
Financial LossCustomers need 3–5 attempts — one call isn't enough.
Lost OpportunitiesWrong timing and weak scripts silently kill your rate.
Losing CustomersWithout follow-up, trust drops and complaints rise.
Trust DeclineManual confirmation can't keep up with volume.
Growth BarrierMyLeadDone takes over your order confirmation, delivery tracking, and customer follow-up — your outsourced call center for COD e-commerce in Morocco.
A customer places an order on your store. We receive it instantly via API integration and start the confirmation process.
Over 3 days, our trained Moroccan agents make a minimum of 5 contact attempts per day — calls and WhatsApp — to verify the address, confirm cash on delivery, and filter out fake orders. Every order gets the maximum chance of being confirmed.
Once confirmed, we track every parcel for up to 7 days with continuous calls and WhatsApp follow-ups. We coordinate directly with delivery companies and drivers to handle timing conflicts, resolve delivery issues, and maximize successful deliveries.
Each successful delivery deducts just 10 MAD from your prepaid account balance. Top up via bank transfer anytime. No hidden fees, no monthly charges — you only pay for orders that get delivered.
We don't give up on any order. Our structured confirmation and tracking process maximizes every chance of success.
Each order goes through a rigorous 3-day confirmation cycle. Our agents make a minimum of 5 contact attempts per day using calls and WhatsApp to verify the order, confirm the address, and filter fake orders.
Immediate outreach — 5 call & WhatsApp attempts to confirm the order details and delivery address.
Follow-up attempts at different times to reach unresponsive customers.
Final confirmation push — last chance attempts before marking the order status.
Once confirmed, every order is actively tracked for up to 7 days. We follow up with customers and coordinate with delivery companies via calls and WhatsApp to ensure successful delivery.
Parcel handed to delivery company. Customer notified via WhatsApp.
Daily tracking updates. We call customers to confirm availability.
Real-time coordination between customer and driver.
Failed attempt? We reschedule, follow up, and push until delivered.
From order source to express delivery — MyLeadDone automates confirmation, tracking, and customer notifications so nothing slips through.
Order Sources
Central Hub
Confirmation
Delivery
Tracking & Feedback
Our dashboards give you a clear overview of your COD business — confirmation rates, delivery performance, and revenue trends. Make smarter decisions with real numbers and take full control of your operations.
Trained Moroccan operators call every customer to verify orders before shipping filtering out fake orders from the start.
Every confirmed order tracked from pickup to doorstep with real-time WhatsApp updates sent directly to your customers.
Unlock full analytics confirmation trends, city performance, delivery rates, and more. All updated in real time.
Explore Full DashboardA 3-day confirmation cycle with a minimum of 5 daily contact attempts (calls + WhatsApp). Our Moroccan agents verify addresses, ensure availability, and filter fake orders before shipping.
7-day delivery tracking with continuous calls and WhatsApp follow-ups. We coordinate with drivers, handle timing issues, and keep pushing until every parcel is delivered.
Automated WhatsApp messages keep your customers informed at every stage — from order confirmation to delivery reminders and follow-ups.
Track all orders, view performance analytics, manage complaints, and access detailed reporting — all from one centralized dashboard.
Detect fake buyers and repeat offenders using historical data. Block risky contacts before shipping to cut failed deliveries, reduce costs, and protect your stock.
Connect with the majority of e-commerce platforms. Import orders automatically via API with zero technical setup required.
Plug into your store platform and delivery partners in minutes no code, no hassle.
Five simple steps from sign-up to full visibility. No technical skills required.
Sign up for free. Pay only per delivered order — no upfront cost. Get 10 free orders to test our call center service.
Free foreverLink your e-commerce store with one click. We support the majority of platforms, and orders sync automatically.
1-click setupWe study your products and build detailed scripts so our agents can explain every item clearly when confirming orders by phone.
Tailored scriptsMinimum 5 contact attempts per day for 3 days to confirm every order, then 7 days of delivery tracking with calls and WhatsApp at every stage.
Non-stop follow-upMonitor confirmations, deliveries, returns, and performance analytics — all from one live e-commerce reporting dashboard.
Full visibilityNo monthly fees. No setup costs. No hidden charges. Just 10 MAD deducted from your prepaid balance per delivered order.
Commission-based pricing — you only pay when you get results.
We're building intelligent automation — from AI delivery agents to smart WhatsApp bots — to help you recover more orders and confirm faster, hands-free.
From day 3 to day 7, our AI bot automatically reaches out to unresponsive customers via WhatsApp sending smart reminders, handling replies, and turning stalled deliveries into successful ones.
Orders confirmed first by AI operators on WhatsApp, then seamlessly handed off to the call center for phone verification.
Here's what changes when you stop guessing and start using MyLeadDone.
Everything you need to know about our order confirmation, delivery tracking, and COD services in Morocco.
MyLeadDone is Morocco's leading order confirmation call center and delivery tracking service for cash-on-delivery (COD) e-commerce. We call your customers to confirm orders, filter out fake orders, and track every parcel in real time with automated WhatsApp notifications.
When a customer places an order, our trained Moroccan agents begin a 3-day confirmation cycle with a minimum of 5 contact attempts per day (calls + WhatsApp). They verify the order, confirm the delivery address, and ensure availability. Fake or unconfirmed orders are filtered out before shipping, giving every order the highest chance of being confirmed.
We charge 10 MAD per successfully delivered order, deducted automatically from your prepaid account balance. You top up your balance via bank transfer. There are no monthly fees, no setup costs, and no hidden charges. You also get 10 free orders to test the service.
MyLeadDone integrates with the majority of e-commerce platforms. Orders are synced automatically via API — no coding or technical setup is required.
We are integrated with all major delivery companies in Morocco. Your parcels are tracked from daily pickup to final delivery with real-time status updates.
We send automated WhatsApp Business messages to your customers at every stage: order confirmation, shipping updates, delivery reminders, and follow-ups. This increases the delivery success rate and reduces return-to-sender rates.
Yes. Our professional order confirmation process filters out up to 40% of fake or abandoned orders before they are shipped. This saves you shipping costs and increases your overall delivery rate.
Not at all. You can sign up, connect your store, and start receiving confirmed orders in under 5 minutes. Our platform is designed for e-commerce sellers of all levels — no technical skills required.
Yes. We provide priority customer support via WhatsApp and phone. Our Moroccan team is available to assist you with any questions about your orders, confirmations, or deliveries.
Start with 10 free orders. Pay only per delivered order. See results in your first week with our call center and express delivery tracking.
Join 300+ Moroccan e-commerce stores already using MyLeadDone
